Voice Speaks Volumes
We are a group of passionate voice innovators and customer experience professionals who strongly believe in diversity, agility and equality. Given that voice is the most natural form of communication between people of all ages and cultures, we envision a new generation of voice applications that enable natural, simple, smooth and instant B2C dialog anytime and anywhere.
After a year of crystalizing the core elements that make conversations human, across domains and use cases, we are extremely excited to deliver a collection of sophisticated yet easy-to-use conversational voice applications, all based on our behavioral AI.
Envision more potential
We are on target to release an open development platform in 2021. The new design will provide voice application developers and designers more use models and tools to easily craft, simulate and deploy boundless voice applications.
Meet the Team
When we started Wellspoken we thought in part about people like my mother and her friends. I wanted my mom to be more self-sufficient on the Internet—but like many of her generation, touch screens and keyboards make her nervous. A task as small as making a payment or scheduling an appointment has her lost and confused.
At first, I thought, “Why not try to connect her through voice using Alexa, Siri or GA?” But that quickly proved unsuccessful. While mom enjoys talking to friends on the phone where she can have unrestricted conversations, she becomes nervous when required to follow a call tree or script, using short and specific vocabulary.
Meanwhile with COVID-19 shelter-in-place and social distancing requirements, I became increasingly worried about mother’s ability to manage additional daily tasks such as grocery ordering or medication refills, which now require more interactions with the digital world. So, here we are…
Meir and I met 3 years ago when I was moving digital voice experiences to SaaS models at Genesys. At the time, I was trying to implement simple yet more human interactive voice response (IVR) solutions. Meir was leading an interesting text-to-speech product that specialized in digital branded expressive voices. After working together for several months on a couple of modern voice solution PoCs, we both agreed that there are 3 to 4 critical gaps for mass market adoption that must be resolved in order to make conversations truly human and to make the development process scalable.
I believe that enabling friendly and efficient voice applications will make it the preferred self-service option for many use cases, alongside web and mobile applications.
Around 7 years ago, I joined Speechmorphing, developing high quality expressive neural voices for a fraction of the traditional cost. Integrating our piece with leading partners, I realized what a huge leap the voice industry had made in a few years. Text-to-speech, speech recognition and language understanding technologies have made tremendous progress, and many innovative applications have since entered the market with solutions that were hardly imaginable a few years ago.
Soon I realized that something was missing. When engaging in real-world projects with businesses that want to use voice technologies for natural interaction with customers, the road was still unpaved. The projects were complex, took long time to deliver, and the results were not as natural as intended. Nothing seemed close to the demos of TTS, ASR and NLU vendors.
That’s why I joined the founding team at Wellspoken. We focus on this missing link—this gap that I noticed while working on those TTS solutions. Our platform provides a simple and affordable path for building smart voice-based conversational agents, focusing on generating human-like conversations and interactions.
When Meir called me to consult about his new idea for a new venture, it sparked a few memories of all the digital experience projects I’ve done and how much voice is underutilized because of technical limitations. I remembered my frustrations with IVRs or even pronouncing repeatably foreign names or voice commands in an awkward manner to voice assistants so they could understand me. I also see how my teenage girls are talking with Siri, Alexa and mostly with their friends. People like to talk… even with virtual entities. I decided that I want to create a better voice experience and joined this forward-thinking team.